Money-back guarantee T&C's

Campaign Name: FIRSTSUB Money-Back Guarantee

Promotional Period: Ongoing

Organiser

This promotion is operated by Barking Heads, a brand of Inspired Pet Nutrition, The Airfield, Dalton, Thirsk, North Yorkshire, YO7 3HE (“we,” “our,” “us”).

Eligibility

  • Open to residents of the UK aged 18 or over.
  • Employees of Barking Heads, its affiliates, or anyone directly connected with the organisation of this promotion are not eligible to participate.

Promotion Details

Discount Code

  • Code: FIRSTSUB – 30% off and free shipping for the first subscription order placed at www.barkingheads.co.uk.
  • Cannot be used in conjunction with any other offer, promotion, or discount.
  • Must be applied at checkout and is only valid during the promotional period.

Money-Back Guarantee

Customers who use the FIRSTSUB discount code on www.barkingheads.co.uk qualify for a 30-day money-back guarantee.

  • If you are not satisfied after feeding Barking Heads for 30 days, we will refund the actual price paid, in accordance with these terms.
  • Claims must be made between 30 and 90 days from the date of purchase. Applications received outside this period will be rejected.
  • To claim, customers must provide:
    • Proof of purchase
    • A photo of the empty packaging
    • A brief explanation for the refund request
  • Refunds will be processed within 14 business days of approval and issued to the original payment method.
  • Only one refund per household is permitted. Multiple claims from the same person will not be valid.
  • Bulk, trade, third-party, wholesaler, or distributor applications will not be accepted.
  • Barking Heads reserves the right to amend these terms or cancel the promotion in the event of circumstances beyond its control.
  • By submitting a refund request, you agree to these terms and conditions.

Loyalty Points Incentive

Customers can earn 100 loyalty points by sharing an “after” photo of their dog’s transformation after feeding Barking Heads for 30 days.

Photo Submission Requirements

  • Upload via: Before & After Survey
  • Must be the customer’s original work and depict their own dog.
  • Must not infringe any third-party rights.

General Terms

  • Barking Heads reserves the right to disqualify entries or participants who fail to comply with these terms or submit false or misleading information.
  • By participating, customers agree that their submitted photos may be used for promotional purposes, including social media and website content, without further compensation.
  • Barking Heads reserves the right to amend or withdraw this promotion at any time without prior notice in the event of unforeseen circumstances.

Data Protection

Any personal data provided will be processed in accordance with our Privacy Policy.

Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.