We've had to make some changes to our Subscribe & Save service
Yes - we won't be moving you to the 15% discount for at least the next six months. Just don't make changes to your subscription during this time. However, your price will be changing due to the prices of our products changing on our website in September 2022.
Yes, we are afraid all existing customers will see increases to the price of their subscription from this week. However, you will be getting the best price on our website, as unlike new customers you will still save 20% from the new RRP.
We have waited as long as possible, but with some of our input costs more than doubling, we cannot afford not to make this move any later, in order to make sure we keep supplying the quality your pooch expects.
It states in our subscription terms and conditions that we can do this, however this wouldn't be very nice of us, so all subscription customers were notified on the 23rd September via email.
As per our terms and conditions, you are free to cancel your subscription at any time after your second completed order. This can be done in your account area yourself and there is no need to contact our customer service team.
Yes, it's lucky you asked, because we have just launched our new loyalty scheme, so you can now earn points on all purchases and use them to save more money!