Shipping policy

We aim to deliver our products to you safely and in a timely manner. This policy sets out our terms of delivery.

Delivery Timescale

  • Subject to stock, our products are dispatched by the business day after your order is placed.
  • We aim to deliver your order within 2-3 business days of the order being placed.
  • By law, we must deliver to you within 30 days.

Delivery Methods

  • We send items by a tracked courier service
  • DPD currently delivers all orders, although we may from time to time use another courier as required
  • You will receive a tracking number by email once the item has been dispatched.
  • Delivery methods and timescales are displayed at the checkout.
  • Not in? You can manage your delivery via the tracking details that you receive once your order has been dispatched, and can request to leave your parcel in a safe place, with a neighbour of your choice or at a local shop to be collected by you later. Our courier may attempt to re-deliver up to three times. After three failed attempts, your order will be returned to us, and we will contact you to arrange a refund or another delivery.

Delivery Areas

We currently offer delivery to Mainland Britain. All orders are shipped from our UK warehouse in Thirsk, North Yorkshire. If you live in a 'harder to reach' area such as Scottish Highlands, your order may take an extra 1-2 days to arrive.

Unfortunately, we don't currently offer delivery to offshore locations, including Northern Ireland, the Isle of Man or the Channel Islands.

Free Delivery & Delivery Charges

  • We offer free delivery on orders over £34.99 (inc. VAT). This is based on the order total after any discounts have been deducted.
  • Deliveries under £34.99 are generally charged at £4.99.
  • All deliveries to Scotland Under £34.99 are now £7.99 due to increased costs from our courier.
  • By entering your postcode, you will be provided with accurate and up-to-date delivery charges on our checkout pages.