Customer Service Policy

Customer Service Privacy Notice

Intro

This Website Enquiry Privacy Notice sets out how Pet Food UK Ltd (Controller) uses and protects any information that you give Pet Food UK Ltd when you use the enquiry email address or embedded form on this website.

Pet Food UK Ltd may change this policy when necessary by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

 

Who are we?

We are Pet Food (UK) Limited, with a registered address of 33 Mark Road, Hemel Hempstead, Herts, HP2 7DN. Our main telephone number is 01442 212 392

 

Where your enquiry goes

When you submit an enquiry to enquiries@petfoodukltd.com , nutrition@petfoodukltd.com, enquiries@barkingsheads.co.uk, barkingmadpaul@barkingheads.co.uk, enquiries@meowingheads.co.uk, paulthecook@meowingheads.co.uk, or use our embedded ‘contact us’ form on our website, your enquiry is sent to our Customer Services email inbox where they will respond to your query accordingly.

Your enquiry is visible to all members of the Customer Services team. The nature of your enquiry affects what happens to any data you may have supplied.

If it is regarding a delivery, we may need to share your details with our courier provider to receive updates regarding your package.

If you have sent in a testimonial or review, we will ask your permission if we can use this information for marketing purposes.

We process your information solely for the purposes of providing you with a service related to the contract of sale.

Your information does not leave the EU.

 

How long do we keep your information for?

Your enquiry is saved in our system for as long as your enquiry is open. Once resolved we delete from our system.

 

Controlling your personal information

Pet Food UK Ltd is committed to ensuring that your privacy is protected. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998, please contact our Data Protection Officer at dpo@petfoodukltd.com to request this.

If you believe that any information we are holding on you is incorrect or incomplete, please write to, or email, us as soon as possible at dpo@petfoodukltd.com , where we will promptly correct any information found to be incorrect.

If you have any questions or requests concerning your personal information, please contact our Data Protection Officer at dpo@petfoodukltd.com

 

Your right to complain

If you have concerns about how we process your data, we would like the opportunity to address your concerns directly. Please contact our Data Protection Officer (details above). If you are not satisfied with the outcome, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF