Covid-19 Contact Details

Dear Customers,
 
Like you, we are experiencing a completely unique and unprecedented set of circumstances due to Covid-19, and we have had to adapt our way of working to protect our employees’ health as well as to support the government in their effort to contain the spread of the virus. 
 
Due to the current pressures and concerns we all share, our head office is now operating on a skeleton staff setup. Our Customer Service Team will be working as usual, but from a mixture of office and home. It’s important that you remember you can still talk to us as usual during this time and that we will also continue to fulfil orders as usual.
 
During this period, our normal customer services line (08081 008 885) will be out of action and we kindly ask that you instead use the contact numbers below:

 

Independent Stores Orders And Queries - 07437 011909, 07852 548675, 07545 475987

Customer Orders and Subscriptions (home deliveries) – 07852 548675, 07398 108987, 07483 305932

General Queries/Nutritional Advice - 07852 548675, 07398 108987, 07483 305932

Lines will be open Monday to Thursday from 9am to 5pm (Friday 9am - 4pm) 

 
Will be monitoring and responding to emails as usual
  
For international distributers, please contact our international sales team:
export@petfoodukltd.com 
 
Please note that orders are currently taking approx. 3 working days  to ship. Thank you for your patience.
 
For all PR enquiries please contact our PR agency, Nobull - BH@nobullcomms.co.uk